Could simple civility


and reduce medicolegal risk?

FREE webinar for healthcare leaders and decision makers

Recording available on-demand

If you’re a business or clinical leader, we’d like to invite you to our latest one-hour webinar, led by Dr Lynne McKinlay, Senior Medical Educator, Cognitive Institute.

Dr McKinlay will examine how a climate of simple civility in the workplace:

  • Has a powerful impact on staff engagement
  • Increases team collaboration
  • Reduces error and medicolegal risk
  • Improves patient safety and organisational performance.

A study by KATZ 2019 into operating theatre culture concluded incivility has a negative impact on performance. Findings from the 2020 Paterson Inquiry report stress the importance of a speaking up culture.

This free topical webinar will look at current research and global movements that assert ‘civility creates safety’, sharing practical tips to create a culture of civility in healthcare organisations. 


Meet the presenter

Dr Lynne McKinlay

Dr Lynne McKinlay is Senior Medical Educator for Cognitive Institute.

She has specialist qualifications in paediatrics, rehabilitation medicine and medical administration. In addition to her work for Cognitive Institute, Dr McKinlay works as Medical Director, Learning and Workforce, at Children’s Health Queensland, Australia. 

She has a special interest in clinician wellbeing and her research draws on her training with Dr Tait Shanafelt at the Stanford Medicine WellMD Center.

Dr McKinlay’s education role includes conducting workshops to assist healthcare workers with communication and other non-technical skills, improving safety and reliability, building resilience and avoiding burnout, and leadership. She also conducts one-on-one intensive education and training with clinicians.

Missed our wellbeing and team performance series? Catch up on-demand

This series shares insights and techniques to sustain physical and mental wellbeing, and team performance, through COVID-19 and beyond, including RapidCheck™, an operational team briefing and debriefing tool for leaders. You can watch the series in your own time and share with colleagues.


Part 1:

Looking After Yourself – Self-care Through COVID-19

Part 2:

Sustaining Clinical Team Performance Through COVID-19

To Want to find out more?

Get in touch today to learn how we can support you with tailored protection and risk prevention solutions.